If item comes to you damaged in any way please take a picture for postal insurance reasons and email to me. However, if damaged you will have to handle the claim with postal service. Please take pictures of the packaging to show the damage. If you are unsatisfied with product and it was not a special order you may return within 7 days of receiving for a full refund. If it is a special order you may return for 50% refund. If you have any concerns or questions please do not hesitate to email me your questions. I strive to provide the best quality products with 100% satisfaction.